General terms and conditions for the event area of CFB CateringFactory Berlin GmbH (formerly FLORIS Catering GmbH)
Status: January 2026
§ 1 Scope of application The following General Terms and Conditions (GTC) apply to all - including future - contracts, deliveries and other services of CFB Catering Factory Berlin GmbH (hereinafter: CFB), Boschweg 7, 12057 Berlin, to its customers (hereinafter: customer).
§ 2 Exclusivity clause The General Terms and Conditions of CFB apply exclusively to all business relationships - including subsequent transactions. The General Terms and Conditions of the customer are expressly rejected. This also applies if the customer submits or accepts an offer with reference to the priority of its own GTC or if CFB carries out the delivery/service without reservation in the knowledge of conflicting or deviating conditions of the customer from these GTC.
§ 3 Placing an order All offers from CFB are non-binding and subject to change. Every order (conclusion of a contract) must be confirmed by the customer (client) in writing and only then is it considered binding for both parties. All components of our offers are in EURO plus the applicable statutory VAT.
§ 4 Change of invoice addressee CFB points out that if the customer requests any changes to the invoice addressee after the contract has been concluded, a processing fee of EUR 50.00 will be charged. In addition, the original contractual partner (debtor) remains the same. In addition, default interest will be charged at the permissible rate.
§ 5 Number of participants The number of participants is shown in the order confirmation. The client can change the number of participants up to 14 calendar days before the event at the latest. The adjustment can deviate from the order confirmation by a maximum of 5% and has no effect on the agreed prices. Information about the change must be sent to CFB in writing to be valid. If fewer participants arrive on the day of the event than registered, the last confirmed number of participants will still be billed. If more participants arrive than last confirmed, the actual number of participants will be charged.
§ 6 Withdrawal/cancellation by the client/customer CFB is aware of the great trust its clients place in the quality and reliability of its services and therefore always wants to achieve the best possible result for its clients/customers and therefore includes this intention in the contract. In order to meet these high requirements and to be able to provide the agreed service in this quality at the time of the event/service delivery, CFB will carry out extensive work individually tailored to the customer immediately after the contract is concluded at the latest, which represents an essential component of the agreed services, e.g. selection and viewing of the event location, appointment scheduling, bookings and orders, hiring third-party services, etc. For this reason, free withdrawal/cancellation is generally no longer possible after the contract has been concluded.
Up to and including 45 calendar days before the day of the event, the client is therefore obliged to pay 50% of the agreed remuneration, up to and including 44 - 11 calendar days 70% of the agreed remuneration and 10 to 3 calendar days 90% of the agreed remuneration and thereafter the full agreed remuneration. The contractual partner is expressly permitted to prove that CFB has not suffered any damage at all or that the damage is significantly lower than the flat rate mentioned above. CFB expressly reserves the right to assert a claim for damages that goes beyond the flat rate. The client's declaration of withdrawal/cancellation must be in writing. Submitting the declaration of withdrawal/cancellation by electronic mail (email, WhatsApp, etc.) is not sufficient for the security of both parties and is therefore excluded. It must therefore be done by post unless CFB confirms the withdrawal or cancellation in writing.
§ 7 Termination by CFB can terminate the contract extraordinarily if cooperation with the customer is no longer reasonable for CFB, in particular if
1. a competent authority or a court prohibits the holding of the event.A prior warning or setting of a deadline, etc. is only necessary if the reason for termination has been eliminated or does not occur and it is reasonable for CFB to continue to adhere to the contract. In any case, CFB must at least be reimbursed for the costs actually incurred up to that point.
2. the competent authorities and police consider themselves unable to maintain public safety and order based on concrete evidence and the lessor cannot reasonably be expected to hand over the property for this reason; or
3. the necessary official approvals and permits are not available;
4. due payments are not made (without CFB thereby losing its claim to the agreed price). If the customer pays later than agreed and CFB is still able to deliver, it can demand delivery subject to reimbursement of any additional costs incurred as a result of the delay in payment;
5. the customer does not provide CFB with the documents and information necessary for the execution of the contract, or does not provide them in full or on time, which are agreed or necessary for on-time delivery or support/service on site (e.g. gravel access roads, load limits of access routes, distances from the last permitted parking space for the delivery vehicle to the delivery location, lighting, fire protection, escape routes) and delivery at the curb (see Section 9 Paragraph 6) is impossible or unreasonable with regard to CFB's property;
6. circumstances arise which were unknown at the time the contract was concluded, which endanger the safety of the delivery person on site or which result in occupational health and safety regulations for the safety and health of CFB staff not being complied with or not being able to be reliably complied with;
7. the customer fails to take legally prescribed or officially ordered measures that serve to ensure the safety of CFB personnel (delivery, service, etc.) on site;
8. it can be assumed that the event supplied, at which CFB logos, equipment or personnel are present, relates directly to political processes in Germany and/or abroad and/or opinions are discussed and/or expressed that are incompatible with basic democratic values and/or the Basic Law of the Federal Republic of Germany and/or have a negative impact on the peaceful coexistence of people in Germany;
9. the customer belongs to a banned party and wishes to hold the event in this capacity;
10. the customer does not comply with official requirements;
11. the customer operates technical systems that are not permitted and that could endanger CFB personnel as a result;
§ 8 Terms of payment
1. All prices stated are net prices unless they are expressly marked as gross prices and are subject to statutory taxes. All prices are in euros. Any transfer/payment costs are borne by the customer.
2. Our deliveries and services are to be paid immediately without any deductions upon delivery in cash - if agreed - or upon receipt of the invoice. In the event of late payment, all other (remaining) claims of CFB against the customer from the business relationship are also immediately due for payment.
3. In the case of a binding order (order confirmation), an advance payment of at least 70% of the total resulting from the order must be paid by the customer.
4. For a delivery whose turnover is fully calculable, an advance payment of 100% of the total resulting from the order must be paid.
5. The advance payment is due and payable immediately upon order confirmation; you will receive an invoice for this. CFB can request further advance payments/prepayment, with the exception of cases of "untimeliness".
6. If the advance payment is not paid on time, CFB reserves the right, after a reminder, not to provide the agreed service. Services provided by CFB up to that point will be invoiced in accordance with Section 6 of these General Terms and Conditions and are due for payment immediately.
7. The final invoice or the outstanding balance of the final invoice is due immediately without deduction after receipt of the invoice. CFB can also make different arrangements in individual cases after prior agreement and recording in text form.
8. The customer is also obliged to pay the agreed price if the event or usage plan underlying the order is canceled or aborted or shortened in time for reasons for which CFB is not responsible. This also applies if this occurs due to the lack of a permit, bad weather, lack of visitor interest, due to a pandemic or similar, provided that CFB is not responsible for these reasons. Section 6 of these General Terms and Conditions applies accordingly.
§ 9 Limitation of Liability
1. No liability is accepted for loss or damage to items brought in by the customer and/or their guests, unless the damage is due to grossly negligent or intentional behavior by CFB or its vicarious agents and legal representatives.
2. If the buyer is a consumer, CFB's liability for slightly negligent breach of duty is limited to the foreseeable, contract-typical, immediate average damage based on the type of service and delivery. This also applies to slightly negligent breaches of duty by employees, workers, representatives or vicarious agents of CFB.
3. If the customer is an entrepreneur, a legal entity under public law or a special fund under public law, claims for damages are excluded regardless of the type of breach of duty, including tortious acts, unless there is intentional or grossly negligent action.
4. In the event of a breach of essential contractual obligations, CFB is liable for any negligence, but only up to the amount of the foreseeable damage. Claims for lost profits, saved expenses, from third-party claims for damages and other indirect damage and consequential damage cannot be made unless a quality feature guaranteed by CFB is intended to protect the customer against such damage.
5. The limitations and exclusions of liability pursuant to Section 9 Nos. 1 - 5 do not apply to claims arising from fraudulent conduct by CFB, as well as liability for guaranteed characteristics, for claims under the Product Liability Act and for damages resulting from injury to life, body or health.
6. To the extent that CFB's liability is excluded or limited, this also applies to the personal liability of its employees, workers, staff, representatives or vicarious agents.
§ 10 Rental/loan of equipment
All equipment provided to the customer, unless it is disposable packaging, is and remains the property of CFB. It is provided exclusively to the customer (transfer to third parties is excluded) and only on a rental basis. The customer ensures that the equipment is stored appropriately in a protected environment (weather, access by unauthorized persons).All fees agreed for the provision of equipment are calculated according to calendar days. Unless otherwise agreed, the rental period begins on the day it is handed over to the customer. Subject to the agreement of an obligation for the customer to return the equipment to CFB's headquarters or another location, CFB will collect the equipment from the customer within a period of three working days, starting with the start of the rental period.
If the customer does not allow CFB to collect the equipment within this period or does not return it within this period despite an agreement to return it to CFB's headquarters or another location, the rental period will be extended at a charge in accordance with the rental conditions agreed upon. The customer must always treat the equipment carefully and with the care normally required in business.
In the event of damage, destruction or loss, the customer must reimburse CFB for the replacement value of the equipment, i.e. the purchase price that CFB must pay to replace the equipment. The customer is expressly permitted to provide evidence that no damage or loss has occurred or that it is significantly less than the replacement value.After the equipment has been returned, CFB reserves a period of seven days to inspect it for damage and loss, starting on the day on which the equipment is returned to CFB.The customer undertakes to use the equipment exclusively for its intended purpose and to comply with all recommended protective measures and necessary security precautions against theft and vandalism.
From the time the rental items are handed over, the customer is fully liable for theft and damage that is not caused by normal use. The rental items are handed over to the customer in proper condition. The customer is obliged to immediately notify CFB of any damage or defects and to give CFB a reasonable opportunity to repair, improve or replace the item or to carry out a repair or have it carried out according to CFB's instructions, insofar as this is reasonable for the customer.
§ 11 Arragement of locations
If the contract includes the rental of premises, the terms and conditions of the location also apply. The contract for the location, as well as invoicing and payment settlement, takes place in direct contact between the customer and the location. CFB can also make different arrangements in individual cases after prior agreement and their written record.
§ 12 Force majeure, weather and external influences, epidemic/pandemic, etc.
CFB is not liable for weather and external influences, restrictions/official/legal orders during an epidemic/pandemic or similar that make it objectively impossible to carry out the order on the agreed date. § 8 Paragraph 8 of the General Terms and Conditions applies accordingly.
CFB will, within the framework of what is economically reasonable, endeavour to hold the event with the customer on an alternative date at the request of the customer in the cases mentioned above and after the above reason no longer applies. Any additional costs incurred as a result must, however, be reimbursed by the customer.In the cases mentioned above, the customer is not released from payment in accordance with Section 326 of the German Civil Code (BGB), but is at least obliged to reimburse CFBfor the expenses incurred by CFB in this regard. The customer is expressly permitted to prove that the expenses were not incurred at all or were significantly lower than those claimed by CFB.
§13 Delays
CFB cannot be held responsible for any delays, unless the delays are due to CFB's fault.
§14 Music
Events with music - whether live music, background music with sound recordings, music with a DJ or sports broadcasts on large screens or a screen - must be registered with GEMA. This is the responsibility of the customer. If the customer does not comply with this registration requirement, CFB is entitled to forward the customer's contact details to GEMA upon request. The same applies to contributions to the artists' social security fund. This is also the responsibility of the customer.
§ 15 Copyrights of CFB
For all event concepts, documents, graphics, lists, drawings and sketches (event documents) created by CFB - including at the customer's request - the copyright law is deemed to be agreed. Even if individual parts are not protected by law.
§ 16 Price changes
Prices for food, transport, personnel and energy can currently change significantly. We reserve the right to make adjustments of up to a maximum of 10% in these areas. We will be happy to provide evidence of the adjustments upon request.
§ 17 Changes to the scope of services after order confirmation
Changes to the scope of services for a confirmed event can mean a significant amount of work for CFB. We would like to point out that any changes to the scope of services requested by the customer will incur a processing fee of at least EUR 200.00 (full day rate EUR 400.00) for the sales employee.